Technical Application and Client Support
- Date Posted:
- Feb 22 2010
- Reporting Line:
- Director of Support & Client Services
- Compensation:
- Highly competitive, commensurate with experience (+bonus and benefits package)
CMA seeks a strong hands-on Technical Application and Support Manager for their New York Support Team with at least 3 years experience interfacing with clients in the Financial Services industry.
Key responsibilities will include the provision of application, technical and data support and day to day supervision and management of the New York support team. In depth application support skills such as SQL, .Net/C# and Excel VBA skills are a must.
The candidate must be able to understand and resolve deep level application issues. The role will also involve working closely with the Sales and Implementation Teams. Candidates should provide strong leadership and organizational skills and instil these to the other members of the New York support team.
Candidates should also exhibit a strong interest in the commercial as well as technical aspects of the job and be able to demonstrate the flexibility and commitment expected within a growing company. All candidates must be positive and open, fast learners and quick thinking with a strong attention to detail.
Key Responsibilities Will Include:
- Manage multiple tasks to deadlines, both in support and development
- Client focused with a ‘hands-on’ attitude, strong communication and presentation skills
- Excellent problem solving skills - ability to identify and clearly document issues
- Self-motivated with the ability to work with minimal supervision as well as motivating those in your team
- A strong communicator and presenter who can quickly identify and document issues
- Ability to follow defined processes and contribute new and improved ideas
- 2-3 years of experience in the financial services industry, with an understanding of clients and environment
Proven usage and application of the following skills are a must for the role.
- Windows Server 2003/2000 (2008 is a plus) and Windows XP/Windows 7
- Windows Services, Windows Registry, Event Viewer, Performance Monitoring and general PC troubleshooting
- Microsoft Office 2007/ 2003 / XP
- TCP/IP Networking (Port Usage, Command Line Utilities, etc)
- Microsoft SQL Server 2005 / 2000 (2008 is a plus)
- 2 years+ T-SQL (Stored Procedure, Views, Code Reviews)
- Replication
- Security Methodologies
- Performance Tuning Methodologies(Hardware and Software)
- Development Support Skills
- 2 years+ .Net and C#
- Excel VBA and macros
- Working with Real-Time (RTD) in Excel
- Knowledge of message systems i.e. Websphere MQ / MS MQ
- Knowledge of Microsoft technologies such as Microsoft Office Integration and COM
- Understanding of product versioning, packaging and deployment
- Remote Support and Remote Access Technologies – VPN, WebEx, Citrix, Windows Remote Desktop, etc.
- Helpdesk Call Logging Systems
Exposure to any of the following is a plus:
- Market Data Applications (Bloomberg / Reuters, etc)
- SalesForce CRM System
- Microsoft Exchange Server
- Lotus Domino Server / Lotus Notes Client
- Credit Derivatives / Fixed Income
The candidate will have a unique opportunity to learn new technologies and obtain in-depth business knowledge of one of the most exciting financial sectors.
Please attach your CV in RTF or Word format.